Postage and packing
If a record is in stock I will always ensure to send it out within 3 days of ordering. Drone Rock Records is a one man operation and sometimes other things in life prevent me from doing this but please bear with me. Packaging wise I use heavy duty cardboard mailers with stiffeners and extra side protectors. First and foremost I am a vinyl collector myself so I always ensure I send out orders how I would like to receive them myself. Sometimes it seems that postal authorities in countries around the world seem intent on treating parcels marked “fragile” as a challenge so, if the unfortunate does happen please do get in touch and I’ll see what I can do.
Pre-order delivery times & release dates
Due to many different factors (lack of pressing plants/the increase in demand for vinyl/Record Store Day/etc.) it is often tricky to get an exact date for the arrival of a new release. I don’t tend to offer a record for pre-order until I’ve got confirmation from the pressing plant that the records are on the way but sometimes estimated arrival dates change. I will always try and notify customers who have pre-ordered a release if there is going to be a significant delay in a record arriving with me.
Whether you’ve placed an incorrect order, changed your mind, want to return something, haven’t received your order, your order has been damaged in transit or anything else along these lines, please contact me at firstname.lastname@example.org and I will do my utmost to rectify the issue with minimum fuss.
Your e-mail address, address details & any other information you share with Drone Rock Records remains between us. I only use your email address to notify you of order confirmation and status updates and to provide you information of upcoming releases and pre-order details if you are signed up to the Drone Rock Records mailing list. At no point will I pass your details on to a third party.
Although we store your address details when you set up your account or place an order, this is only used for posting your order to you & will not be used for any other reason or shared with any other one else.